German Intensive Study

Cancellation Policy

Cancellation & Postponement Policy In rare cases of force majeure or circumstances beyond our control (e.g., natural disasters, public health issues, instructor emergencies), we may cancel or postpone a course. In rare cases, during online learning, unexpected technical issues may occur that are beyond our control. Please rest assured that our team is always committed to resolving any issues as quickly and efficiently as possible to ensure a smooth learning experience. Participants will be promptly notified and offered: • A rescheduled course date, or • A credit toward a future course. Refund Policy • It’s possible for the service provider to postpone the service up to 3 months in case of emergency, force major or unexpected cases, while the participant doesn’t have the right of a refund • Customer-Initiated Cancellations: • No Refund will be granted if the the service has already started being delivered . • If a refund request is submitted up to 14 days after payment with a respectful reason before the service has been started or scheduled , a refund may be issued(according to the case) • Processing Time: All refund requests will be processed within 30 working days from the date the refund request is confirmed by us. We appreciate your understanding and cooperation.

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